Peppermint and Sage Pty Ltd (ACN 693 555 154) (“we”, “our”, or “us”) operates the website at 

peppermintandsage.com.au (“Website”).

 

By accessing or using this Website and/or engaging us for the provision of our Services (as defined below), you acknowledge and agree to comply with these Terms and Conditions, as well as our Privacy Policy, Website Terms of Use, and Medical Disclaimer (collectively, “Terms and Conditions”).

By continuing to use this Website or by booking a consultation, you signify your consent to enter into this agreement electronically. If you do not agree with these Terms and Conditions, you must cease using our Website and our Services.

By using our Website, you warrant that you are over 18 years old, or have obtained the consent of your parent or guardian, and have the capacity to enter into a legally binding contract.

These Terms and Conditions are governed by the laws of Western Australia, Australia, and any dispute will be resolved in that jurisdiction.  If you access our Website from outside

Australia, you do so at your own risk and you are responsible for obeying any applicable laws

and regulations in the country/jurisdiction where you access our Website.

 

PART A: Terms and Conditions (Services)

 

Definition – Services

We provide naturopathic consultations and complementary health services (“Services”) to assist clients in achieving optimal health and wellbeing.

Consultations are conducted online via telehealth (Zoom, Microsoft Teams, or phone), and in person at Flourish Chiropractic on Saturdays.

 

Practitioner: Chelsey Costa, qualified naturopath and full practicing member of the Naturopaths & Herbalists Association of Australia (NHAA).

 

An initial naturopathic consultation generally runs for approximately 1 hour, and follow‑up consultations run for 15–60 minutes, with an average of 30 mins. Duration is case dependent depending on what needs to be covered. 

 

Your Responsibilities

When engaging in our Services, you must:

• Complete all intake documentation accurately, honestly, and completely, disclosing current medications, supplements, allergies, medical history, and other relevant health details.

• Inform us promptly of any changes to your health.

• Be punctual for your scheduled consultations (including being online and ready at the agreed time for telehealth).

• Treat all practitioners and staff respectfully.

• Use any natural medicines, dietary or lifestyle recommendations only as directed. You agree that any treatment recommendations made by us during or after a consultation and followed by you is at your own risk.

• Notify us immediately if symptoms worsen or if you experience any side effects, and seek medical attention if needed.

• Ensure that, for online sessions, your device, microphone, camera, and internet connection are functioning.

• If you fail to comply with these responsibilities, we reserve the right to decline or discontinue Services.

 

Our Responsibilities

All Services are provided by degree‑qualified practitioners registered with the NHAA.

While we strive to provide helpful, professional care, our naturopathic practitioners are not medical doctors and do not diagnose or cure disease.

We will endeavour to commence consultations at the booked time and will notify you if rescheduling is necessary.

While we apply our best professional judgment and care, we cannot guarantee specific outcomes or improvements in symptoms.

 

Once you have booked a consultation:

- We will forward you an email with the agreed booking time, intake questionnaire and

relevant clinic information (Confirmation Email).

- We will endeavour to be on time and ready for the consultation at the approx. time of

the agreed consultation booking (or will endeavour to let you know in advance of the

consultation time should be there be a delay for any reason). You will appreciate,

however, that there can inadvertent/unintended delays for many valid reasons (i.e.

ill-health of naturopath, additional time required to properly treat earlier patient) etc). If

the consultation time must be postponed by us for any reason, we will reschedule a new

booking time as soon as possible at a mutually convenient time (and at no further cost to

you).

- While we will use our best endeavours based on our qualifications, professional

knowledge and experience, we cannot guarantee that you will experience an

improvement in your symptoms or that any treatment recommendation we make will

produce results.

 

PART B: Payment, Cancellation and Refund Policy

 

Consultation Fees

Current consultation fees are displayed on our Website or provided when booking.
Fees are in Australian Dollars (AUD) and may change without notice.

-The fee payable for Services will be the fee in effect at the time your consultation

booking is made and will be set out in the Confirmation Email or confirmed in the Clinic.

-If you make additional or separate consultation bookings after receiving the Confirmation

Email or confirming your booking in the Clinic these will be separate transactions

(requiring separate payment) and you may incur additional third party processor fees.

-Our fees are in Australian Dollars, unless otherwise specified.

-If you are located outside of Australia, any and all government fees, duties, bank

fees/charges and/or other third party costs (including third party processor costs) which

are imposed on your payment and/or for the provision of the Services are your sole

responsibility.

 

Payments

You must pay for the Services in full at the time of booking a consultation or at the time of the

consultation by using one of the payment methods available on the Website or in the Clinic,

which may change without notice from time to time. Each of the payment methods are also

subject to the terms and conditions of any third party payment processor we use (including any

fees and charges they apply to your transaction – which are your sole responsibility to pay). By

proceeding with booking a consultation on the Website or in the Clinic you expressly warrant

you have read, understand and agree to those terms (Processor Terms). We are not a party to

the Processor Terms and are not liable to you in any way in respect of the Processor Terms

(including any fees and/or charges they may apply to your transaction).

By making a booking for a consultation on our Website or in the Clinic, you consent to us

performing any reasonable security, credit, and other checks including by transmitting details

about you to or from third parties to verify the information provided.

 

Cancellations and Missed Appointments

A minimum of 48 hours’ notice is required for cancellations or rescheduling.

For cancellations with less than 48 hours’ notice, 50% of the consultation fee is payable.  For initial fertility appointments (1.5-2 hours long), we require one week’s notice for cancellation. 

For unattended appointments without reasonable notice or emergency, the full fee is payable.

We reserve the right to request documentation (e.g., a medical certificate) to verify illness or emergency situations in the case of repeated cancellations.

 

If a payment cannot be processed at any time, you will be notified. You will then need to contact

the card issuer or payment processor and endeavour to resolve the issue directly. You will be

solely liable for any fees and/or charges incurred in respect of the failed transaction. If we do not

receive the authorisation that your payment has been processed, we may cancel the relevant

consultation and/or future booked consultations (at our sole discretion).

 

Refunds

We do not offer refunds for booked consultations for our Services because you change your

mind (with the exception of the initial 1.5-2 hours fertility consultation where we take a deposit that is refunded if cancelled with at least one weeks’ notice to us). We will only offer a refund for a

booked consultation in circumstances where we cannot provide the Services at the agreed

(booked) consultation time or an alternative time that is mutually convenient and acceptable to

you and us (subject to our obligations pursuant to the Australian Consumer Law – dealt with

below).

 

Australian Consumer Law

Nothing in these Terms restricts your rights under the ACL. For more information on consumer guarantees, visit the accc.gov.au

 

 

Products and Supplement Dispensing

We may recommend or supply complementary medicines or supplements as part of your treatment plan. These may be:

- Stocked and dispensed at Flourish Chiropractic,

• Prescribed via the online platform vital.ly 

• Posted to you by Peppermint and Sage Pty Ltd, or

- Recommended through verified third‑party suppliers.

Payment must be made before any supplement is supplied or shipped.
We may receive a small commission for products ordered through recommended providers- at no additional cost to you.

 

PART C: General Terms and Conditions (and Website Terms of Use/Access)

 

Changes to Terms and Conditions

We may amend these Terms and Conditions from time to time with or without further notice to

you and without giving you any explanation or justification for such change. Amendments will be

effective immediately upon being published on this Website. You should check this page

regularly to ensure you are aware of our current Terms and Conditions. Your continued use of

this Website constitutes your acceptance to these Terms and Conditions, including any

amended terms and conditions as and when they are published on this Website.

 

Website Access

We aim to provide reliable Website access but do not guarantee availability. We may temporarily suspend or restrict access for operational reasons.

 

Permitted Use

You may use this Website only for lawful, personal purposes. You must not:

-Reproduce, distribute, or commercially exploit Website content without written permission.

-Upload or transmit viruses or malicious code.

-Engage in defamatory, harassing, or unlawful behaviour on or via the Website.

-Interfere with the operation of the Website.

 

Cookies

Our Website may use cookies to improve user experience. You may disable cookies in your browser; however, this may affect Website functionality. Use of the Website constitutes consent to our use of cookies in accordance with our Privacy Policy.

 

Links to Other Websites

The Website may contain links to third‑party sites. We are not responsible for their content, operation, or accuracy. Visiting linked sites is at your own risk.

 

Intellectual Property

All content on this Website, including text, design, graphics, logos, and images, is owned or licensed by Peppermint and Sage Pty Ltd- unless stated otherwise. You may not copy, modify, or use any material for commercial purposes without prior written consent.

You may store, print, and display the content supplied solely for your own personal and

non-commercial use. However, you are not allowed to publish, sell, licence or reproduce, in any

format, any of the content supplied to you or which appears on this Website, and you may not

use any content for any business or commercial purposes or for any financial gain unless we

agree in writing. 

 

Disclaimer

Information on our Website (and all associated social media platforms) is provided for general information and educational purposes only.
It is not medical advice and should not replace consultation with a qualified healthcare professional.

We make no warranty as to the accuracy, reliability or completeness of any content and are not liable for any loss arising from reliance on Website information.

 

Limitation of Liability

To the maximum extent allowed by law, we exclude any liability suffered by you or any third

party in connection with your use of our Website or any of its information, content or materials

and/or any loss or corruption of data.

 

To the maximum extent permitted by law, under no circumstances will we be responsible for any

consequential or indirect loss suffered by you or any third party in connection with the Website,

our Services (and/or any associated products) or these Terms and Conditions.

 

Certain laws such as the ACL referred to above contain guarantees that protect the purchasers

of goods and services in certain circumstances (“non-excludable consumer guarantees”).

Nothing in these Terms and Conditions including in our Payment, Fee, Cancellation and Refund

Policy alters any protection available to you under the ACL.

 

Our liability to you under or in connection with these Terms and Conditions or a breach of any

non-excludable consumer guarantee is limited, at our option, to re-performing the Services or

the cost of performing the affected part of the Services again. Where the ACL applies and there

is a major failure in the Services (or goods), we will provide you with another remedy as required

by the ACL.

 

 

Indemnity

You agree to indemnify and hold harmless Peppermint and Sage Pty Ltd and its directors, contractors, and affiliates from claims or damages arising out of your breach of these Terms or misuse of our Website or Services.

 

Force Majeure

We are not liable for delays or failures beyond our reasonable control, including power outages, pandemics, natural disasters, cyber incidents, or other unforeseen events.

 

Termination

We may suspend or terminate your access to our Website or Services at any time without prior notice. Clauses relating to disclaimers, limitations of liability, and indemnity will survive termination.

 

Dispute Resolution

If a dispute arises, both parties agree to first attempt resolution through good‑faith discussions.
If unresolved, mediation by a qualified mediator in Western Australia will be pursued. Each party bears its own costs, and mediator fees will be shared equally.

 

Other Terms

• These Terms and Conditions (including any changes or amendments of the Terms and Conditions from time to time) form the entire agreement between you and us and supersedes any previous written and/or oral agreements/contracts between you and us.

• A term or part of a term of these Terms and Conditions that is illegal or unenforceable may be severed from the Terms and Conditions and the remaining terms or parts of the terms under the Terms and Conditions continue in force.

• In the event of a dispute between you and us for any reason, you agree to cooperate in good faith with us in respect of any complaint, investigation, mediation or litigation that may arise as a result of any Services provided to you (including any outcome or result that occurs due to you following any recommendations made by us during or after any consultation) at your own expense.

• We are not liable in anyway whatsoever by reason of failure in the performance of our obligations in these Terms and Conditions by reason of any acts of God, warfare, strikes, plagues, pandemics, governmental action, third party technology failure, blackout, fire, storm, cyberattacks, hacking or explosion or any other cause (including lightning, fire and/or flood or other adverse weather events) which is beyond our reasonable control.

• These Terms and Conditions are governed by the laws of Western Australia, Australia. The parties (you and us) submit to the non-exclusive jurisdiction of the courts and tribunals of that state.

 

Contact

For any questions about these Terms and Conditions, please contact:

Peppermint and Sage Pty Ltd

peppermintandsage.com.au

Chelsey Costa- chelsey@peppermintandsage.com.au

 

Last updated: 19 April 2026